If you need to reschedule or cancel an appointment, I require a minimum of 24-hours notice. Please call or text (989) 307-9369. If there is no answer, please leave your information on the voice mail and/or text your cancellation as proof of your cancellation contact. I do understand that things happen beyond our control and will do my best to accommodate your needs.
My online booking system sends out 2 reminders, 48 and 24 hours in advance. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and any cancellation fees. Clients that "no show" appointments or give less than 24 hours notice may be invoiced a cancellation fee equal to 50% of their scheduled service, which would need to be paid before booking future appointments, and repeat offenders may be required to pay in advance for future services.
Because Pure Skincare & Acne Spa is by appointment only, your appointment time is reserved exclusively for you and I request that you please respect the cancellation policy.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, I will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the full session. Out of respect and consideration to me and other customers, please plan accordingly.
Thank you for understanding!!